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| Section | Objectives |
|---|---|
| Topic 1: Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Topic 2: Reporting and Analytics | - Insights and reporting dashboards - Decision strategy performance monitoring |
| Topic 3: Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Topic 4: Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Topic 5: Decisioning Fundamentals | - Customer 360 and contextual decisioning - Decision management concepts |
| Topic 6: Next-Best-Action Designer | - NBA Designer configuration - Action prioritization and proposition management |
| Topic 7: Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
1. Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
A) schedule an outbound run with a limited number of customers
B) preview section from the email content editor
C) a list of customer email addresses from the Test Message tab
D) a seed list from the Test Message tab
2. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
A) Very Poor
B) Poor
C) Fair
D) Good
3. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
A) 100
B) 75 emails 25 SMSes
C) 150
D) 75 SMSes and 25 emails
4. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
A) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
B) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
C) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
D) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
5. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
A) When accessed
B) Manual
C) Daily
D) Reset Interval does not matter for this scenario
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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