Microsoft 070-271 : Supporting Users and Troubleshooting a MS Windows XP OS

  • Exam Code: 070-271
  • Exam Name: Supporting Users and Troubleshooting a MS Windows XP OS
  • Updated: Sep 10, 2026
  • Q & A: 310 Questions and Answers

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Microsoft 070-271 Exam Syllabus Topics:

SectionWeightObjectives
Configuring and Troubleshooting the Desktop and User Environments20%- Performance monitoring and optimization
- User profiles and desktop settings
- Local users and groups
- Security and local policy
- System startup and logon issues
Managing and Troubleshooting Access to Resources20%- Offline files synchronization
- Connect and troubleshoot local/network printers
- Configure and troubleshoot shared folders
- Manage file and folder permissions
Configuring and Troubleshooting Hardware Devices and Drivers20%- Power management and ACPI
- Display and video settings
- Device drivers and resource conflicts
- Input/output and peripheral devices
- Storage devices and disk management
Installing a Windows Desktop Operating System20%- Upgrade from previous Windows versions
- Post-installation configuration and updates
- Perform and troubleshoot attended installation
- Perform and troubleshoot unattended installation
Troubleshooting Network Protocols and Services20%- Remote access and connections
- Internet Explorer configuration
- Remote assistance and tools
- Name resolution (DNS, WINS)
- TCP/IP configuration and connectivity

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