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Apple Macintosh Service Certification Sample Questions:

1. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty optical drive
B) Faulty video card
C) Faulty power supply
D) Faulty LCD panel

2. ESD causes damage to circuits by ________.

A) increasing the circuit's clock speed
B) slowing the circuit down
C) cooling the circuit too quickly
D) blasting a hole in the circuit

3. Which three of the following items are appropriate to use for ESD prevention? Select three.

A) Grounded work mat
B) CRT discharge tool
C) Wireless wrist strap
D) Wrist strap and cord
E) Metal work surface
F) Static shielding bags

4. You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?

A) Use a wireless wrist strap.
B) Use a grounded ESD heel strap.
C) Do not practice ESD prevention.
D) Work on the floor instead of a table.

5. Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

A) AppleCare name
B) Installed memory
C) Mac OS version
D) Number of USB ports
E) Warranty status

Solutions: