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BlackBerry 10 Support Specialist Sample Questions:

1. A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?

A) BlackBerry Controller
B) License limit
C) Enterprise Proxy
D) Email profile

2. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
B) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
C) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.
D) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.

3. A BlackBerry 10 (BB10) user is able to browse internal and external sites but is unable to hit a File Share on the home network. Which of the following actions will most likely resolve this issue?

A) Turn on the BlackBerry Device cellular radio
B) Add the corporate VPN profile
C) Re-configure the Email profile
D) Add home Wi-Fi in the Network connections

4. For which one of the following does the user have to remove the battery to insert/change?

A) NFC Card
B) SDCard
C) CDMA Card
D) SIM Card

5. What is the list of email retrieval methods that are natively supported on BlackBerry 10 (BB10)?

A) ActiveSync. IMAP, POP
B) ActiveSync, IMAP, CalDAV
C) ActiveSync. IMAP. POP, CalDAV, CardDAV
D) IMAP. POP. SMTP

Solutions: