Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?

A) Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
B) Service Level applies to emails, and Service Level Target applies to calls.
C) Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
D) They are identical terms.

2. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) ACK
B) BYE
C) INVITE
D) 200 OK

3. What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?

A) Containers always provide better performance than virtual machines.
B) Containers eliminate the need for operating system licenses.
C) Improved portability, scalability, and resource isolation compared to traditional virtual machines.
D) Containerization is only suitable for development and testing environments.

4. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A) Agent login credentials and customer data transmitted could be intercepted.
B) The IVR prompts will not play correctly.
C) Call recording functionality will be disabled.
D) Voice quality may be reduced.

5. The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A) True
B) False

Solutions: