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HP HP2-H08 : Servicing HP Desktops , Workstations , and Notebooks
- Exam Code: HP2-H08
- Exam Name: Servicing HP Desktops , Workstations , and Notebooks
- Updated: Sep 10, 2026
- Q & A: 131 Questions and Answers
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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Product Overview and Architecture | 20% | - System components and architecture - HP Desktop, Workstation, and Notebook families - BIOS and UEFI configuration |
| Networking and Connectivity | 15% | - Wired and wireless network configuration - Bluetooth and peripheral connectivity - Network troubleshooting |
| Troubleshooting and Diagnostics | 30% | - HP diagnostic tools and utilities - Hardware error codes and LED indicators - Power-on and POST issues - Operating system and software related problems |
| Maintenance, Safety, and Warranty | 10% | - Firmware updates and system maintenance - Warranty validation and service policies - ESD safety procedures |
| Hardware Installation and Replacement | 25% | - Disassembly and reassembly procedures - Replacing system boards, processors, memory, and storage - Upgrading graphics, power supplies, and peripherals |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Question #1
The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?
- A. No option is available; the system is no longer supportable.
- B. The customer must purchase an additional HP Care Pack.
- C. The customer must pay for service and any parts required.
- D. The customer should call HP to arrange a warranty extension.
Answer: C
Question #2
Which function does the Wireless LAN 802.11 n standard provide?
- A. uses the same antenna to receive and transmit simultaneously
- B. operates in the 2.4GHz frequency range only
- C. uses two or more transmitter and receiver antennas
- D. provides more security features than 802.11
Answer: C
Question #3
Which step is a required HP procedure for troubleshooting a hard drive?
- A. Run a memory check on the system RAM.
- B. Run the HP Backup and Recovery Manager.
- C. Use the hpsetcfg tool.
- D. Run the Drive Protection System (DPS) tool.
Answer: B
Question #4
A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?
- A. HP Assistant
- B. Microsoft Office
- C. HP Help and Support
- D. Microsoft Aero
Answer: B
Question #5
A system boots from a SCSI drive but after the addition of an IDE hard drive, the system no longer boots. What is the probable cause?
- A. The IDE drive and SCSI drive have the same device I
- B. SCSI and IDE devices cannot coexist in the same system.
- C. The IDE drive has defaulted to the first boot device in the system boot order.
- D. The SCSI drive is not terminated properly.
Answer: B
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