EXIN ITILFNDv4 : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the definition of a problem?

A) An unplanned interruption to a service, or reduction in the quality of a service
B) An incident for which a full resolution is not yet available
C) A cause, or potential cause, of one or more incidents
D) Any change of state that has significance for the management of a configuration item (CI)

2. Why and how is a user MOST LIKELY to contact the service desk?

A) To discuss the cause of an incident via a phone call
B) To report a problem using a mobile app
C) To authorize an emergency change via live chat
D) To request access to a resource via a self-service portal

3. Which facilitates outcomes that customers want to achieve?

A) IT asset
B) Warranty
C) Organization
D) Service

4. Which is considered by the 'partners and suppliers' dimension?

A) Using formal roles and responsibilities
B) Using artificial intelligence
C) Working with an integrator to manage relationships
D) Defining controls and procedures

5. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Change enablement
B) Service request management
C) Service configuration management
D) Deployment management

Solutions: