Salesforce Plat-UX-101 : Salesforce Certified Platform User Experience Designer

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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?

A. Allow the user to explore the application without specific questions regarding which tasks to perform.
B. Ask specific questions about known pain points to confirm your hypothesis.
C. Ask open-ended questions staying away from questions regarding feelings.

Question 2

A UXDesigner is asked to design a new application built on Salesforce.
What should be their first step?

A. Create branding sets for each audience using Experience Builder.
B. Design a series of custom web component for the app.
C. Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.
D. Find and review relevant AppExchange packages.

Question 3

A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?

A. Focus Group
B. Diary Study
C. Survey
D. Usability Study

Question 4

A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

A. Details to be shown in the records highlights panels
B. Relationship between standard objects
C. Tabs within the apps's navigation bar
D. Opportunity lead scoring
E. Page layouts of the records

Question 5

A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A. Observe the complaints process and create a prototype.
B. Observe the complaints process and create a business process diagram.
C. Observe the complaints process and create a journey map.

Solutions: