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Avaya Aura® Contact Center Solution Design Sample Questions:

1. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Edge 64 bit
B) Microsoft Internet Explorer 11.0 32 bit
C) Firefox 66.0 32 bit
D) Google Chrome 74.0 64 bit

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Work Assignment
C) Dialogue Designer
D) Co-browse

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Avaya Multimedia Messaging
C) Presence Service
D) Microsoft Lync

4. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
B) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
C) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya Professional Services
C) Avaya Development team
D) Avaya technical staff

Solutions: