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| Section | Objectives |
|---|---|
| Topic 1: Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Topic 2: HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Topic 3: Lifecycle Engagement Model | - Consult and design phase - Optimize and retire phase - Deploy and implement phase - Manage and support phase |
| Topic 4: Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
1. You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A) Access your HP Channel Services Network account and modify any existing order information to match the new registration information
B) Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
C) Work with an HP distributor and use the program available exclusively to distributors
D) Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
2. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
A) The Partner must complete the registration process by using the hyperlink sent in an email
B) Registration must be performed within 10 days from the day the service is sold
C) Delivery of the hardware must be scheduled within 30 days after the service is sold
D) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
3. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?
A) HP Next-Business Day Service
B) HP Wolf Protect and Trace
C) HP Device Recovery Service
D) HP Active Care
4. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
A) By decreasing the length of the standard hardware warranty
B) By increasing customer stickiness via deeper relationships through end-to-end solutions
C) By extending the length of the contract's term indefinitely until canceled by one or the other party
D) By increasing the average unit price of hardware sales to drive higher margins
E) By offering a tiered volume discount strategy that can be passed along to customers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B,D |
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