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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.

A) Assign the report to a work center
B) Add key figures and characteristics
C) Change the data source
D) Create a report view in a web browser

2. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate work center and view labels
B) Translate notes entered by a user
C) Translate extension field labels
D) Translate all buttons

3. Which date type do you use when determining the start of the warranty?

A) Creation date
B) Reference date
C) Due date
D) Requested date

4. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Warranty
B) Registered product
C) object
D) Product
E) Text

5. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) CTI client server
B) CTI client adapter
C) Live activity pane
D) Service request creation

Solutions: