Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Products Consumed
B) Service Appointments and Service Appointment Line Items
C) Work Orders with Service Appointments
D) Work Orders with Work Order Line Items

2. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Assigned Resources, Owner of Service Appointment and members of Service Territory
B) Owner of Service Appointment and members of Service Territory
C) Owner of Service Appointment and members of User Territory
D) Assigned Resources, Qwner of Service Appointment and members of User Territory

3. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A) Create multiple Service Appointments, each with its own child Work Order Line Item.
B) Create multiple Service Appointments, each with its own child task records.
C) Create Custom Object records, eachwith its own child Service Appointment.
D) Create Work Order Line Items, each with its ownchild Service Appointment.

4. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlements
B) Work Types
C) Work Order Record Types
D) Entitlement Templates

5. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Candidates action
B) Dispatch console
C) Book appointment action
D) Bulk dispatch action

Solutions: