Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

2. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Define a generation horizon of 20,160 minutes.
B) Configure Auto-generate Work Orders to True.
C) Define a generation horizon of 14 days.
D) Define a generation timeframe of 14 days.

3. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order
B) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
C) Work Order Generation Method = One WorkOrder per Asset
D) Work Order Generation Method = One Work Order Line Item per Asset

4. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A) Set the Territory Assignment Policy to the Highest Level.
B) Set the Polygon Assignment Policy to the Lowest Level.
C) Set the Polygon AssignmentPolicy to the Highest Level.
D) Set the Territory Assignment Policy to the Lowest Level.

5. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A) Resource Schedule Optimization
B) Global optimization
C) Emergency scheduling
D) Customer First scheduling

Solutions: