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Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000-2
- Exam Code: 3000-2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
- Updated: Sep 08, 2026
- Q & A: 103 Questions and Answers
About Avaya 3000-2 Exam
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Applications and Features | 20% | - Mobility and Collaboration Tools - Voice Mail and Messaging - Contact Center Basic Features |
| Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question #1
The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
- A. https://localhost/CCRWebAgent
- B. http://localhost/CCRWebAgent
- C. http://192.168.42.100:8080/inyama/inyama.html
- D. http://192.168.42.100:8888
- E. http://192.168.42.100/CCRWebClient
Answer: E
Question #2
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- D. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
Answer: A
Question #3
Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?
- A. VTS
- B. UMS
- C. IMS
- D. TTS
Answer: D
Question #4
You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?
- A. IP Office Essential Edition
- B. IP Office Preferred Edition
- C. IP Office Advanced Edition
- D. IP Office Preferred Edition and IP Office Advanced Edition
- E. IP Office Basic Edition
Answer: A
Question #5
Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
- A. IP500v2 with redundant processor
- B. Preferred Edition - Messaging at both locations
- C. IP Office Resiliency License
- D. IP Phones with backup call server
Answer: B,D
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