Latest GCX-ARC Exam Dumps Genesys Exam from Training Expert VCETorrent
Pass Genesys Genesys Cloud CX: Architect Certification PDF Dumps | Recently Updated 62 Questions
The GCX-ARC certification exam is intended for experienced customer experience architects who have a strong understanding of the principles of customer experience and how to design solutions that meet the needs of both customers and businesses. GCX-ARC exam covers a range of topics, including customer journey mapping, contact center design, workforce management, and analytics, among others.
The Genesys GCX-ARC exam consists of multiple-choice questions and is administered online. Candidates have two hours to complete the exam, and they must achieve a passing score of at least 70% to receive certification. Once certified, professionals can demonstrate their proficiency in Genesys Cloud CX architecture and can use their certification to advance their careers and increase their earning potential.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is an excellent way for professionals to validate their skills and knowledge of the Genesys Cloud CX platform. With the demand for professionals who can design and implement solutions that leverage this platform on the rise, obtaining this certification can help professionals stand out in the job market and advance their careers.
NEW QUESTION # 14
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Incomplete match timeout
- B. Complete match timeout
- C. Company Directory speech recognition
- D. Enable speech recognition for the entire flow
Answer: C
NEW QUESTION # 15
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.IsTest
- B. Flow.Version
- C. Flow.IsDebug
Answer: C
NEW QUESTION # 16
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Token
- B. Access ID
- C. Username
- D. Password
- E. ARN Number
Answer: A,C,D
NEW QUESTION # 17
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Automated Scheduling
- B. Load based Scheduling
- C. All of the above
- D. Manual Scheduling
Answer: A,B
NEW QUESTION # 18
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can contain letters, underscore, and numbers.
- B. A prompt name can contain spaces or special characters.
- C. A prompt name can begin with a letter.
- D. A prompt name can begin with a numeric or special character.
Answer: A,C
NEW QUESTION # 19
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 20
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,4,1
- B. 2,1,4,3
- C. 2,3,1,4
- D. 2,4,1,3
Answer: C
NEW QUESTION # 21
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
- B. Looks for the first available agent and ignores any skill requirements
- C. Matches the interaction to the first available agent who has all of the requested skills
Answer: A
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 22
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Roles
- B. Language
- C. Skills
- D. Queue
Answer: B,C
NEW QUESTION # 23
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
Answer: A
NEW QUESTION # 24
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Chrome
- B. Internet Explorer
- C. Firefox
- D. Safari
- E. Avant
- F. Opera
Answer: A,C
NEW QUESTION # 25
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Text
- B. Call Flow
- C. Image
- D. Web Page
- E. Checkbox
- F. Visual Basic Control
Answer: A,C,D,E
NEW QUESTION # 26
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Outbound Campaigns
- C. Scripts
- D. Campaign Management
Answer: B
NEW QUESTION # 27
Which definition matches the After Call Work option Optional?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
Answer: D
NEW QUESTION # 28
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 29
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 30
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 31
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- D. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
Answer: B
NEW QUESTION # 32
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Inbound
- B. In-Queue
- C. Outbound
- D. Secure
Answer: A
NEW QUESTION # 33
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Jump to Menu
- B. Transfer to Flow
- C. Disconnect
- D. Decision
Answer: C
NEW QUESTION # 34
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Prompts
- B. Divisions
- C. Schedule
- D. Decision
Answer: B
NEW QUESTION # 35
Which of the following feature is used to test the created flow before it goes live?
- A. Publish
- B. Test
- C. Validate
- D. Debug
Answer: B
NEW QUESTION # 36
Which ACD routing method routes interaction to the next available agent?
- A. Standard ACD
- B. All of the above
- C. Bullseye ACD
- D. Skills based routing
Answer: A
NEW QUESTION # 37
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. QoS Capture
- B. Media Capture
- C. IVR Capture
- D. Protocol Capture
Answer: B,D
NEW QUESTION # 38
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