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Salesforce Certified Sales Cloud Consultant certification exam, or CRT-251, is designed to test the knowledge and skills of individuals who work as sales consultants within the Salesforce ecosystem. Salesforce Certified Sales Cloud Consultant certification is meant for those who have experience in implementing Sales Cloud solutions and are looking to further their career in the field. CRT-251 exam is considered to be one of the most challenging Salesforce certifications, requiring a deep understanding of Sales Cloud features and best practices.
The Sales Cloud is one of the most popular Salesforce products used by sales teams worldwide. It offers a wide range of features and tools that help organizations manage their sales processes effectively. The CRT-251 certification exam focuses on evaluating a candidate's understanding of Sales Cloud implementation, including lead and opportunity management, account and contact management, forecasting, and collaboration.
NEW QUESTION # 101
Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications.
Which solution should be recommended?
- A. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
- B. Download and install a Salesforce universal connector for their smartphones and computers.
- C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
- D. Download and install the Salesforce for Outlook connector on their smartphones and computers.
Answer: C
NEW QUESTION # 102
Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK's Salesforce instance.
Which data migration sequence should the consultant recommend for the objects?
- A. Opportunities, Products, Product Line Items, Cases, Leads, Campaigns, Accounts, Contacts
- B. Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns
- C. Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns
- D. Contacts, Accounts, Leads, Campaigns, Opportunities, Products, Product Line Items, Cases
Answer: B
NEW QUESTION # 103
Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities.
Which two steps should the Consultant take to resolve the issue? (Choose two.)
- A. Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities.
- B. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s).
- C. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and iOS."
- D. From the Setup menu, enable the system permission "Store offline data."
- E. From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS."
Answer: C,E
NEW QUESTION # 104
The Sales Director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the account already exists prior to creating a new Account.
Which organization-wide default should the consultant recommend?
- A. Set Account to public read only, and Opportunity to controlled by parent.
- B. Set Account to public read only, and Opportunity to private.
- C. Set Account and Opportunity to private.
- D. Set Account to public read only, and Opportunity to public read only.
Answer: B
NEW QUESTION # 105
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? Choose three answers.
- A. Training in local language
- B. Maintenance release schedule
- C. Management communications
- D. Type of training delivered
- E. Sales rep quota targets
Answer: A,C,D
NEW QUESTION # 106
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.
Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?
- A. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
- B. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.
- C. Create a lead report that identifies the number of new leads with the lead source "Chat".
- D. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
Answer: D
NEW QUESTION # 107
Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics. How can the Consultant meet this requirement?
- A. Create a Territory Management Model with Territory Hierarchy and with priority.
- B. Create a Territory Model with Territory hierarchy and set allocations.
- C. Create Territory Types with priority and then create a Territory based on Territory Types.
- D. Create a Territory Hierarchy, and set allocations and assignments.
Answer: C
NEW QUESTION # 108
The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunities pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view.
What are three considerations? (Choose three.)
- A. The Kanban view displays amounts in the user's currency.
- B. The Kanban view can show rollup summaries for currency fields.
- C. The Kanban view can display a maximum of 200 records.
- D. The Kanban view can summarize records by currency fields.
- E. The Kanban cards display up to 10 fields.
Answer: A,C,D
NEW QUESTION # 109
Northern Trail Outfitters gain sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system. What should be done to address the issue with duplicate leads?
- A. Upload the leads to Data.com to remove duplicates and select the option to have them automatically imported
- B. Upload the leads using Data Import wizard and select the appropriate field to matchduplicates against existing records.
- C. Upload the leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates
- D. Upload the leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead
Answer: B
NEW QUESTION # 110
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Which two actions can forecast managers perform? Choose 2 answers
- A. They can share their forecast with any external user.
- B. They can share their summary view with any Salesforce user.
- C. They can share their forecast with any Salesforce user.
- D. They can see all of their territory forecast in a single-page summary view.
Answer: C,D
NEW QUESTION # 111
The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order.
Which two conditions should the consultant consider to meet this requirement' Choose 2 answers
- A. The price book associated with the order is associated with the new account.
- B. The order associated with the account should be in draft status.
- C. The currency associated with the order can be different from the new contract.
- D. The contract associated with the order is associated with the new account.
Answer: B,D
NEW QUESTION # 112
Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen.
In which two ways will this impact the existing CK price book?
Choose 2 answers
- A. Every currency price needs to be added to all of the products in the standard price book.
- B. Each user can select their personal currency.
- C. Opportunities to multinationals can induce more than one currency.
- D. Each currency requires its own custom price book
Answer: D
NEW QUESTION # 113
Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?
- A. Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
- B. Map opportunity stages to forecast categories; assign accurate probability to each stage.
- C. Map forecast probability to opportunity probability; assign appropriate sales stage.
- D. Map sales probability values to forecast categories; assign sales stages accurate percentages.
Answer: B
NEW QUESTION # 114
Which two are purposes of the AppExchange? (Choose two.)
- A. Customers can share and install apps published by Salesforce partners.
- B. Support users can install the Salesforce Console for Service custom app.
- C. Administrators can download and customize pre-built dashboards and reports.
- D. Partners can download accounts and contacts to collaborate on sales deals.
Answer: A,B
NEW QUESTION # 115
Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them?
Choose two answers.
- A. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
- B. Use a separate price book for the products requiring certification and only share the price book to users who are certified.
- C. Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.
- D. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
Answer: B,C
NEW QUESTION # 116
The project is almost finished, and now it's time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox.
How should the consultant recommend testing be conducted?
- A. Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.
- B. Create a new Sandbox and ask volunteers to test it with use cases.
- C. Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases.
- D. Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.
Answer: A
Explanation:
Explanation
To test the changes and updates before go-live, the consultant should recommend creating a new Sandbox, populating it with data, and asking volunteers to test it with use cases. A Sandbox is a copy of the production org that can be used for development, testing, and training purposes. A Sandbox allows the consultant to test the changes in a safe and isolated environment without affecting the live data and users. A Sandbox can also be refreshed to get the latest data and metadata from the production org.
NEW QUESTION # 117
The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring.
How should the consultant meet the requirement?
- A. Exclude the custom field from all page layouts.
- B. Omit the custom field from the scoring model.
- C. Make the custom field Read-Only on all profiles.
- D. Clear the custom field's values on all records.
Answer: B
Explanation:
Explanation
This is how the consultant can meet the requirement of excluding a custom field from Einstein Lead Scoring.
Einstein Lead Scoring is a feature that uses artificial intelligence to assign scores to leads based on how likely they are to convert into opportunities. The scores are calculated based on a scoring model that analyzes various fields on leads and historical conversion data. Users can customize the scoring model by selecting or omitting fields that they want Einstein to consider or ignore when scoring leads. By omitting the custom field from the scoring model, the consultant can ensure that it does not affect the lead scores. Verified References:
[Customize Your Scoring Model]
NEW QUESTION # 118
Northern Trail Outfitters (NTO) requires credit checks for all opportunities greater than $50,000. The credit management team members are all salesforce users. What should a consultant recommend to notify the credit manager that an opportunity needs a credit check?
- A. Use workflow to send an email to the credit manager profile.
- B. Use a validation rule to send an email to the credit manager role.
- C. Use an Apex trigger to create a task for the credit manager user.
- D. Use workflow to assign a task to the credit manager user.
Answer: D
NEW QUESTION # 119
Northern Trail Outfitters' Board of Directors thinks that sales user adoption should be calculated by the number of daily logins.
Which two measures of sales user adoption should be considered when implementing Sales Cloud? (Choose two.)
- A. Number of neglected opportunities over time by role
- B. Number of reports exported to Excel for analysis
- C. Overall effectiveness of mass email campaigns
- D. Completeness of records entered into the new system
Answer: A,D
NEW QUESTION # 120
Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team. Sales management wants to track data trends and adoption.
What should the consultant recommend to measure core Sales Cloud record data?
- A. Salesforce Optimizer
- B. System Overview Page
- C. User Login Report
- D. Adoption Dashboards Pack
Answer: D
NEW QUESTION # 121
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Salesforce CRT-251 Certification Exam is a proctored exam that consists of 60 multiple-choice questions. Candidates have 105 minutes to complete the exam, and they must score at least 68% to pass. CRT-251 exam covers topics such as Sales Cloud implementation, Sales Cloud configuration, Sales Cloud automation, Sales Cloud analytics, and Sales Cloud integration. CRT-251 exam is available in English, Japanese, and Portuguese.
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