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Avaya Aura® Contact Center Solution Design : 33810X
- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
- Updated: Sep 18, 2026
- Q & A: 50 Questions and Answers
About Avaya 33810X Exam
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Validation | 15% | - Performance optimization and monitoring - Troubleshooting and support design - Deployment planning and best practices |
| Topic 2: Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Topic 3: Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
| Topic 4: Design Requirements & Considerations | 25% | - Network and security design - Business and functional requirements analysis - High availability and redundancy design |
| Topic 5: Integration & Interoperability | 15% | - APIs and scripting interfaces - Integration with Communication Manager - Third-party application integration |
Avaya Aura® Contact Center Solution Design Sample Questions:
Question #1
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?
- A. It is the final Invoice that serves as the formal contract acknowledgement.
- B. It documents the details, and quantifies the cost.
- C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
- D. It proposes, communicates, and agrees upon the detailed solution.
Correct Answer: A 🗳️
Question #2
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- A. Task Flow Executor (TFE)
- B. SIP Gateway Manager (SGM)
- C. Telephony Services Manager (TSM)
- D. Telephony Services Manager (TSM)
Correct Answer: C 🗳️
Question #3
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Voice Mail
- B. Web Communication
- C. Instant Messaging
- D. Short Message Service
Correct Answer: A,C 🗳️
Question #4
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A. Context Store
- B. Work Assignment
- C. Dialogue Designer
- D. Co-browse
Correct Answer: D 🗳️
Question #5
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
- A. Call Completion No Reply (CCNR)
- B. Call Back Assist (CBA)
- C. Call Back Request (CBR)
- D. Call Completion Busy Subscriber (CCBS)
Correct Answer: C 🗳️
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