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Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES Switch Link Is down to Communication Manager.
B) The AES is not equipped with a correct AES license.
C) Avaya Oceana is not equipped with an Oceana Base license.
D) The AES CTI CSC user and password are Incorrect.

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
B) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

3. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
B) Check if you get a PING response from Avaya Control Manager Server from Web Server.
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Verify If you can launch the Omnichannel Administration Utility successfully.

4. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) POSTMAN
B) Web Browser
C) SERVICE MAP
D) CS TOOL

5. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - "VoIP" call
B) VO - 'PSTN' Voice
C) VO - Video
D) VO - Web Voice

Solutions: