Salesforce Communications Cloud Accredited Professional : AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Account
B) Contract Line Item
C) Subscription
D) Service Entitlement

2. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

3. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
B) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
C) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

4. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Use the Action type from Order items to the Decomposition Relationship Conditions.
B) Use action type from fulfillment request lines in the callout condition task
C) Map all relevant information to the Customer Facing Service (CFS)
D) Implement the router condition logic in the integration layer as callout task
E) Implement the router condition logic within decomposition layer with more conditions.

5. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Service Account
C) Place
D) Premise

Solutions: