HP Delta-Selling HP Imaging and Printing Supplies : HP5-B02D

  • Exam Code: HP5-B02D
  • Exam Name: Delta-Selling HP Imaging and Printing Supplies
  • Updated: Aug 24, 2026
  • Q & A: 20 Questions and Answers

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HP HP5-B02D Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Solution Mapping- Matching printing solutions to business needs
  • 1. Small business printing needs
    • 2. Enterprise printing environments
      - Use case-based selling approach
      Topic 2: HP Sales Positioning (Delta Selling)- Competitive comparison concepts
      • 1. HP vs third-party supplies positioning
        - Value proposition of HP printing solutions
        • 1. Reliability and quality differentiation
          • 2. Cost efficiency messaging
            Topic 3: HP Printing & Imaging Product Knowledge- Printer hardware and categories
            • 1. Office printing solutions
              • 2. Inkjet vs Laser technologies
                - Supplies and consumables
                • 1. Cartridges and toner systems
                  • 2. Original HP supplies positioning

                    HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:

                    Question 1

                    Where is the security label on a laser cartridge?

                    A. Only on the top
                    B. Only on the bottom
                    C. Always on the tear strip
                    D. Randomly placed on the packaging


                    Question 2

                    How does HP recycle cartridges?

                    A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
                    B. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
                    C. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
                    D. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.


                    Solutions:

                    Question 1
                    Answer: A
                    Question 2
                    Answer: D

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