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IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

1. Which three resources can be utilized for support assistance? (Choose three.)

A) IBM POS QuickReference Guide
B) IBM Retail Store Solutions Web site
C) IBM TechLine
D) IBMLink
E) IBM POS Support Web site
F) IBM AnswerLine

2. The IBM Diagnostics for POS Systems and Peripherals runs from which media?

A) a subdirectory on the system hard disk drive
B) a USB memory key, 256MB or larger
C) a USB connected CDROM drive
D) the Enterprise server

3. What is the easiest way to install the latest BIOS version?

A) attach the IBM SurePOS 5x5 to the Internet and download the BIOS version from the
IBM Retail Store Solutions Web site
B) run the Setup Utility and select Update BIOS
C) load it from a USB attached floppy drive containing a diskette with the latest BIOS on it
D) boot from the IBM Diagnostics for POS Systems and Peripherals and run the BIOS update utility

4. Which resource is available to determine if a problem experienced with the IBM SurePOS 5x5 system has already been resolved and documented?

A) IBM POS Knowledgebase
B) IBM RSS Online Library of Problem Resolutions
C) 1-800-IBM HELP and follow the product menu selections
D) IBM RSS Online Archives

5. What is the starting point for diagnosing a problematic IBM SurePOS 5x5?

A) with the systemoff, reseat the DIMMs; power on the system
B) refer to the start up sequence listed in the User's Guide; power on and note any differences
C) attach a USB CD drive containing the IBM Diagnostics for POS Systems and Peripherals; power on the system; follow any corrective action
D) power on the system; pay particular attention to POST; make sure to observe the LED blinking and one beep beforethe system powers up

Solutions: