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ISEB ITIL Foundation Certificate in IT Service Management : ISEB-ITILV3F
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
- Updated: Sep 09, 2026
- Q & A: 162 Questions and Answers
About ISEB ISEB-ITILV3F Exam
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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Technology and Architecture | - Supporting tools and technologies |
| Topic 2: Service Management as a Practice | - Purpose and objectives of Service Management - Key definitions and terms |
| Topic 3: The ITIL Service Lifecycle | - Continual Service Improvement - Service Design - Service Operation - Service Strategy - Service Transition |
| Topic 4: Generic Concepts and Definitions | - Roles and responsibilities - Processes and functions |
| Topic 5: Selected Processes and Functions | - Incident Management - Service Desk - Problem Management - Change Management - Service Level Management |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Question #1
Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
- A. The Request Fulfilment Process Owner
- B. The Release Packaging and Build Manager
- C. The Service Desk Manager
- D. The Service Owner
Correct Answer: A 🗳️
Question #2
The group that reviews Changes that must be installed faster than the normal Change process is called the:
- A. Emergency Change Advisory Board (ECAB)
- B. Urgent Change Authority (UCA)
- C. Urgent Change Board (UCB)
- D. Technical Management (TM)
Correct Answer: A 🗳️
Question #3
Which of the following do Service Metrics measure?
- A. Maturity and cost
- B. The end to end service
- C. Processes and functions
- D. Infrastructure availability
Correct Answer: B 🗳️
Question #4
Which of the following is the CORRECT description of the Seven R's of Change
Management?
- A. A set of questions that should be asked when reviewing the success of a recent Change
- B. A definition of the roles and responsibilities required for Change Management
- C. A set of questions that should be asked to help understand the impact of Changes
- D. A seven step process for releasing Changes into production
Correct Answer: C 🗳️
Question #5
A Known Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?
- A. No, a Known Error must be raised at the same time as a problem
- B. No, a Known Error can only be raised after the permanent resolution has been implemented
- C. Yes
- D. No, the workaround must be found before a Known Error is created
Correct Answer: C 🗳️
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