Peoplecert ITIL V3 Foundation : CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Request Fulfillment Process Owner
B) The Service Manager
C) The Service Desk Manager
D) The Request Fulfillment Process Manager

2. Customer perceptions and business outcomes help lo define what?

A) Total cost of ownership (TCO)
B) Key performance indicators (KPIs)
C) Governance
D) The value off a service

3. Which of the following activities is performed by application management?

A) Defining where the vendor of an application should be located
B) Agreeing the service levels for the service supported by the application
C) Deciding who the vendor of the storage devices will be
D) Ensuring that the required functionality is available to achieve the required business outcome

4. Which of the following CANNOT be stored and managed by a tool?

A) Information
B) Knowledge
C) Data
D) Wisdom

5. Customer perceptions and business outcomes help to define what?

A) Key performance indicators
B) Customer satisfaction
C) The value of a service
D) Total cost of ownership

Solutions: