HP HP2-B110 : Selling HP Imaging and Printing Supplies

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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

Question 1

When might you get suspicious about a security label?

A. When there is no color-flip and motion feature
B. When the label has a quick response (QR)
C. When the label is placed on the tear strip
D. When the label is on a value Inkjet cartridge

Question 2

Why should you look after a loyal customer?

A. They tend to be more faithful to one reseller.
B. They spend the most money.
C. They are willing to sacrifice quality for an attractive price.
D. They tend to be more demanding.

Question 3

Which statement is true about the printer's warranty and the use of non-HP cartridges?

A. The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
B. The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
C. If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
D. The use of a non-HP cartridge immediately voids the printer's warranty.

Question 4

What is a customer benefit of high capacity ink cartridges?

A. The ability to Upgrade older printers to a higher print quality
B. The ability to utilize the low-fill cartridge that always ships with the printer
C. Trouble-free printing and reduced running costs
D. Proven HP quality and lowest price per cartridge

Question 5

According to the InfoTrends 2011 report which statement is true?

A. The use of remanufactured or HP cartridges will have no significant impact on the carbon footprint.
B. When considering reliability and print quality issues, the carbon footprint of a remanufactured cartridge is 10% less than an HP original cartridge
C. 91% of HP original cartridges will have a 92% smaller carbon footprint than remanufactured cartridges.
D. The use of non-HP cartridges will result in a 10% smaller carbon footprint due to the higher recycling rate.

Solutions: