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Field Service Lightning program Field-Service-Lightning-Consultant Exam and Certification Test Engine
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
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NEW QUESTION 74
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
Answer: B
NEW QUESTION 75
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
- C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
Answer: D
NEW QUESTION 76
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)
- A. Emergency Policy
- B. Soft Boundaries
- C. High Intensity
- D. Customer First
Answer: B,D
NEW QUESTION 77
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
- A. Utilize Field History Tracking on Asset.
- B. Utilize a Work Order related list on Asset.
- C. Utilize the standard "Installation Date" field on Asset.
- D. Utilize a custom "Installation Date" field on Asset.
Answer: C
NEW QUESTION 78
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
- A. Work Orders with Operating Hours.
- B. Operating Hours for Customer Accounts.
- C. Work Types with an Estimated Duration.
- D. Work Types with Service Level Agreement.
Answer: C
NEW QUESTION 79
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Reschedule the Service Appointment for later.
- C. Update the Service Appointment Chatter feed.
- D. Update the Service Appointment Status field.
Answer: D
NEW QUESTION 80
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?
- A. Use Products and Product Families.
- B. Use Assets and define a hierarchy.
- C. Use Work Orders and define a hierarchy.
- D. Use Orders and Order Products.
Answer: D
NEW QUESTION 81
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
- A. Include Quick Actions and Global Actions in Attached Articles.
- B. Attach Articles to Work Orders and Work Order Line Items.
- C. Attach Knowledge Articles to Work Order Line Items Only.
- D. Manage Attached Articles and Search the Knowledge Base.
Answer: B,D
NEW QUESTION 82
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Dispatching
- B. Scheduling
- C. Customer Entitlements
- D. Knowledge Base
- E. Adjust Scheduling Policy
Answer: A,D,E
NEW QUESTION 83
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Service Resources
- B. Products Required for Work Order Line Items
- C. Products Required for Service Appointments
- D. Products Required for Work Orders
Answer: B,D
NEW QUESTION 84
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Configure a new Service Level for immediate assignment.
- B. Postpone all lower-priority jobs and extend Due Dates.
- C. Configure Emergency Policy and use the Emergency Wizard.
- D. Manually flag Service Appointments as "In Jeopardy" due to weather.
Answer: C
NEW QUESTION 85
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning mobile permission set to service resources.
- B. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- D. Create permission sets and assign the field service lightning admin permission set to service resources.
Answer: B
NEW QUESTION 86
Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?
- A. Unchecked the geocoding field on the contractor's profile
- B. Unchecked the collect service resources Geolocation history field in field service mobile settings
- C. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
- D. Set the Geolocation update frequency field to zero for contractors
Answer: C
NEW QUESTION 87
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Chatter Customer Groups
- B. Partner Communities
- C. Chatter Files Connect
- D. Customer Communities Plus
- E. Customer Communities
Answer: B,D,E
NEW QUESTION 88
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Add the Service Territory Location Related List on the Location page layout.
- B. Create the Service Territory Location as a Service Territory lookup field.
- C. Create the Service Territory Locationas a Location lookup field.
- D. Add the Service Territory Location Related List on the Service Territory page layout.
Answer: C,D
NEW QUESTION 89
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Type and Work Order for each Asset being serviced.
- D. Create a Work Type to automatically create relevant line items for each Asset.
Answer: B
NEW QUESTION 90
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize the standard Price Book with pricing rules applied.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize a custom Price Book specific to each country.
Answer: D
NEW QUESTION 91
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment Status field.
Answer: B
NEW QUESTION 92
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