Latest Jan-2024 Field-Service-Lightning-Consultant Dumps PDF And Certification Training
Check your preparation for Salesforce Field-Service-Lightning-Consultant On-Demand Exam
For more info visit:
Field-Service-Lightning-Consultant Exam Reference
NEW QUESTION # 127
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Launch a feedback survey to their install base and follow up on results.
- C. Review existing contracts for obsolete provisions and requirements.
- D. Establish a Preventative Maintenance program for their install base.
Answer: D
NEW QUESTION # 128
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
Answer: B,D
NEW QUESTION # 129
Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model
- A. Location will track van stock. Account will track consigned products
- B. Service resources will track van stock. Products consumed will track item at customer's site
- C. Location will track van stock and items at customer's site
- D. Service resources will track van stock. Location will track time and customer sites
Answer: A
NEW QUESTION # 130
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The same resource and same day fields appear on the service appointments page layout.
- B. The complex work visual force page is added to the service appointments page layout.
- C. The dependency type is set to start after finish and day on the service appointment in the dependency.
- D. A dependency has been created between the two appointment and the start time are the same.
- E. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
Answer: B,C,E
NEW QUESTION # 131
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Add Fields on the Page Layout.
- B. Create CSS in the Dispatcher's Console.
- C. Use Lookup Fields.
- D. Configure Field Sets on the Service Appointment.
Answer: D
NEW QUESTION # 132
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the asset object
- B. Add product to the work order products related list on the asset object
- C. Add product to the work order products related list on the work type object
- D. Add product to the products required related list on the work type object
Answer: D
NEW QUESTION # 133
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
- A. Company logo
- B. Company style sheets
- C. Company address
- D. Company colors
Answer: D
NEW QUESTION # 134
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional filed to General Section of report.
- B. Add additional field to Address Section of report.
- C. Add additional dates in Date Section of report.
- D. Add additional image to Detail Section of report.
- E. Add additional page to End Section of report.
Answer: A,C,E
NEW QUESTION # 135
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
- A. Reduce the overtime per work order
- B. Reduce the number of territories
- C. Reduce the travel time per work order
- D. Reduce the work order per shift
Answer: A,C
NEW QUESTION # 136
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Assigned resources, owners of service appointment and member of service territory
- B. Owner of service appointment and member of service territory
- C. Assigned resources, owner of service appointment and member of user territory
- D. Owner of service appointment and member of user territory
Answer: D
NEW QUESTION # 137
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Work Order Line Items require a Case for the field technician to perform the work.
- B. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- C. Work Order Line Items require a Service Appointment for a field technician to perform the work.
- D. All Work Order Line items inherit the required Skills for the associated Asset.
Answer: C
NEW QUESTION # 138
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the related asset related list to the asset page and configure the asset relationships object
- B. Add the related asset related list to the asset page and configure the product request object
- C. Add the field history tracking related list to the asset page and configure the product request object
- D. Add the field history tracking related list to the assets page and configure the asset relationships object
Answer: A
NEW QUESTION # 139
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. High intensity
- B. Emergency
- C. Customer first
- D. Soft boundaries
Answer: D
NEW QUESTION # 140
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Resource skill level
- B. Homebase travel
- C. Assigned resource
- D. Break duration
Answer: C,D
NEW QUESTION # 141
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers
- A. The Service Appointment's parent record can be shared with the assigned resource.
- B. Auto-generated scheduled Service Appointments will be shared with resources.
- C. A Service Appointment can be shared by clicking Sharing on the record.
- D. Make the dispatcher the assigned resource on the Service Appointments.
Answer: C,D
NEW QUESTION # 142
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant recommend to track the lifecycle?
- A. Utilize Field History Tracking on Assets.
- B. Utilize a Work Order related list on Assets.
- C. Utilize custom fields for change tracking on Assets.
- D. Utilize lifecycle Object tracking on Assets.
Answer: A
NEW QUESTION # 143
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 as a Preferred Resource.
Answer: B
NEW QUESTION # 144
which object can be used to share service appointments with service resource s in field service lightning?
- A. Service territory
- B. Service territory member
- C. User territory
- D. Work order
Answer: B
NEW QUESTION # 145
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require Technicians log all non-billable hours.
- B. Require customer signature on billable Work Orders
- C. Require approval on all Installations.
- D. Require Technicians sign-off on Work Orders.
Answer: D
NEW QUESTION # 146
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers
- A. Soft Boundaries
- B. Emergency Policy
- C. High Intensity
- D. Customer First
Answer: A,D
NEW QUESTION # 147
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. Resource Schedule Optimization
- B. In-day Optimization
- C. Reshuffle
- D. Group Nearby
Answer: C,D
NEW QUESTION # 148
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
- A. Make sure the case entitlement record is being shared with the service resource.
- B. Add work order milestones after the case milestones to the entitlement process.
- C. Create a separate entitlement process associated to the work order object.
- D. Ensure the work order entitlement is related to the same process as the case entitlement.
Answer: C
NEW QUESTION # 149
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Mobile locations
- B. Warehouse locations
- C. Products required
- D. Product consumed
- E. Inventory
Answer: A,C,D
NEW QUESTION # 150
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Asset object.
- B. Add Products to the Products Required Related List on the Asset object.
- C. Add Products to the Products Required Related List on the Work Type object.
- D. Add Products to the Work Order Products Related List on the Work Type object.
Answer: C
NEW QUESTION # 151
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- C. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
- D. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
Answer: A
NEW QUESTION # 152
......
Valid Field-Service-Lightning-Consultant Dumps for Helping Passing Salesforce Exam: https://examcollection.vcetorrent.com/Field-Service-Lightning-Consultant-valid-vce-torrent.html