MB-210 Exam Dumps, MB-210 Practice Test Questions
PDF (New 2024) Actual Microsoft MB-210 Exam Questions
To prepare for the MB-210 certification exam, Microsoft recommends that candidates have a minimum of two years of experience in sales management, customer engagement, or related fields. Candidates should also have a good understanding of the Dynamics 365 Sales application and its features. Microsoft offers several training courses and study materials to help candidates prepare for the exam, including instructor-led training, online courses, and practice exams.
Microsoft MB-210 certification exam is a great way for individuals to showcase their expertise in Microsoft Dynamics 365 Sales solutions. It is also an excellent way for individuals to advance their careers and increase their earning potential. Microsoft Dynamics 365 Sales Functional Consultant certification is recognized globally and is highly respected in the industry.
Microsoft MB-210 certification exam is a valuable credential for professionals who work with Dynamics 365 Sales. It demonstrates their expertise in the platform and their ability to help organizations improve their sales processes and performance. By earning this certification, candidates can increase their earning potential, advance their careers, and become more valuable to their organizations.
NEW QUESTION # 122
You send a quote to a client. The client calls and negotiates a better price.
You need to send a revised quote to the client.
What is required to modify the quote? To answer, select
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 123
A company uses Dynamics 365 Sales. The company plans to use Microsoft SharePoint to organize documents.
All access to documents must be through Dynamics 365 Sales. You must limit document access to only salespeople.
You need to set up SharePoint for use.
What should you set up for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 124
You are a Dynamics 365 for Sales administrator. You have an interactive experience leads dashboard.
You need to create a filtered view of the dashboard.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 125
You need to configure a phone call activity for the dean.
To which value should you set the value of the Call With field?
- A. record owner
- B. dean
- C. contact name
- D. stakeholder
Answer: B
NEW QUESTION # 126
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
NEW QUESTION # 127
You are configuring Dynamics 365 Sales Insights.
You need to configure the system to meet the following requirements:
Use artificial intelligence (AI) to rate all open leads on whether they will convert to an opportunity.
Use AI to improve expected future sales numbers over the fiscal year.
Create a sequence of activities for each lead to help the salespeople improve sales.
Which feature should you configure? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-predictive-lead-scoring
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-premium-forecasting
https://docs.microsoft.com/en-us/dynamics365/ai/sales/enable-configure-sales-accelerator
NEW QUESTION # 128
You need to ensure that the Accounts table data does not contain duplicates.
Which three actions should you perform in sequence? To answer move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation
Topic 6, Contoso, Ltd (An Appliance Company)
background
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople.
The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics
365 Sales but will not add entries. The sales manager identified the following areas that require major improvement
* Leads process
* Opportunity process
* Marketing process
* General company collaboration and communication
Leads Process
* Leads created at The head office must be automatically distnbuted to salespeople in a cyclical order.
Tradeshow leads are created by salespeople and do not need to be redistributed.
* Lead assignments are often delayed because other tasks become a priority.
* To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
* The salespeople require a task that reminds them to call the lead one week after the tradeshow.
* The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
* Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process
* The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
* Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
* First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process
* The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
* Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
o Pop-up sale emails must only go to a manually selected group of cont<365 Sales.,
* Tradeshow
o The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
* Flyers
o The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues
* Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
* The salespeople require availability of the following features on their phone:
o Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales. o View all meetings and appointments from Outlook and Dynamics 365 Sales in one view. o Generate a SQL Server Reporting Services (SSRS) quote for a customer.
* Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
* A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to help the sales administrator identify leads generated from the tradeshow and website.
NEW QUESTION # 129
A company uses Dynamics 365 Sales. You have administrator privileges. The salespeople require the following functionality:
* Display all email correspondence between salespeople and customers in the timeline of the customer.
* View when customers open emails sent from Dynamics 365 Sales by a salesperson.
You need to configure the system.
Which features should you configure? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 130
You need to configure the system for all the large quantity pricing requirements.
What should you do?
- A. Create a quote with a write-in product
- B. Create an opportunity.
- C. Create a product catalog
- D. Create a workflow for price list
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/set-up-product-catalog-walkthrough
Topic 4, Contoso Ltd.
Current environment
Sales
Customers who have operations in more than one country are managed by the sales team within the country from which a request originated. However, it is difficult to get information about sales for these customers.
Each salesperson manually creates customer quotes using Microsoft Word and Excel templates. This causes pricing inconsistencies, which is affecting profitability.
Customers who have total sales over $1,5M per year receive special Preferred Customer discount pricing on products and services.
Costs, pricing, and product availability vary greatly by country.
Sales teams
Each office has a dedicated sales team. Sales are managed by a global team in countries without a sales office.
Each sales team has a projected revenue target that is tied to the factory capacity in their country, except for the global team. The global team's projected revenue target is derived using a percentage of their actual sales from the previous year.
Each sales team maintains a spreadsheet in which they record customer requests for quotes (RFQs). The spreadsheets are stored on a network drive.
Sales team revenue targets are set yearly based on manufacturing capacities at each plant.
Individual sales targets are based on product lines by quarter.
Current RFQ process
The company defines the following process for processing RFQs:
Requirements
General setup
Standard functionality must be used when possible.
All open RFQs must be imported into the solution.
All information must be accessible to the entire executive management team.
Country-specific sales information must be accessible only to sales representatives assigned to those teams.
Sales and quote processes must be standardized across all sales divisions.
Sales territories must be set up for each country as well as for a global territory.
The global team will take over the management of RFQs for customers who have operations in more than one region.
Due to regulatory considerations, the solution must be able to limit the kinds of products that can be sold by region.
RFQ management
New RFQs must be entered initially into the system as Leads until they are reviewed.
The default forecast categories must be used.
Standardized quote formats and product pricing must be enforced across all sales offices.
All tasks and follow-up activities with customers to close RFQs must be associated directly with the RFQs.
Credit and reference checks
All new customers must undergo credit and reference checks before estimates are created for any RFQs. This information will be recorded in a new custom field called Credit Check that has a Yes/No value.
The finance manager must be assigned the credit and reference review when an RFQ is ready for review.
If a customer's credit and reference review is unfavorable, the finance manager must follow up with the customer and the sales representative by phone.
The customer's credit report must be added to the RFQ as a permanent record and for audit purposes.
The solution must provide both a sample script that the finance manager can use as well as a checklist of how to perform the check.
Reporting
The sales manager dashboard must show the following data:
Projected revenue and profitability per country by month and fiscal year.
Projected and current product sales per country by month and fiscal year.
RFQ Won/Loss revenue comparison by fiscal quarter.
RFQ status by sales representative within their territory.
RFQs that are awaiting management approval and how long they have been waiting.
Sales lost to competitors month over month.
Managers must also be able to track how long an RFQ has been awaiting credit and reference checks, and how many RFQs have had unfavorable results from credit or reference checks.
Issues
PreferredCustomerA, who has factories in Germany, the UK, and Canada, reports that their sales representatives give different pricing and discounts to customers depending on the country in which the RFQ is initiated.
Several RFQs that have passed management review but failed standard credit checks have been issued quotes. To prevent this, credit checks must now be done before the management approval meeting.
Several imported RFQs contain quotes for discontinued products. Updated quotes with current product offers need to be sent to customers.
CompanyB needs pricing for harnesses for their plants in Germany, the UK, and Argentina.
CompanyC received a quote for harnesses for their US home office. They need the products for their Canadian plant.
CompanyD wants sales orders and shipments sent directly to VendorZ, who manufactures several subassemblies for them. VendorZ also builds components for other customers as well as for Contoso, Ltd.
The chief financial officer (CFO) is concerned about the amount of work that the new credit and reference checks will create. Therefore, a time-study needs to be initiated for that work to see whether an additional person needs to be hired.
NEW QUESTION # 131
You need to identify new customer pending sales.
What should you do?
- A. Set all new leads to a default status of
- B. Create status reasons in the solution and associate them with Open status
- C. Configure the solution to automatically convert leads to opportunities
- D. Add statuses for all the pending sales stages
Answer: B
Explanation:
Explanation
To support reporting, pending new customer sales will go through a verification process using the stages New, Pending Approval, Approved.
NEW QUESTION # 132
A store sells toys to companies and individual consumers.
You need to track the following relationships by using out-of-the-box functionality:
* For individual consumers, log information about parents and their children. If a record for a parent is deleted, the record for the child must also be deleted.
* For companies that are subsidiaries, the store records their relationship to a corporate office. You must display the information in a hierarchical view.
What should you do to create each relationship? To answer, select the appropriate options in the answer area NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 133
You are a Dynamics 365 Sales administrator. You set the fiscal year to begin in January.
A sales manager needs a monthly forecast for the next three years that starts in August of the next year.
You need to configure the forecast using the fewest number of forecasts.
How should you configure each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 134
You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.
You need to provide answers to the questions from the sales team.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/close-opportunity-won-lost-sales
NEW QUESTION # 135
A salesperson progresses through the Lead to Opportunity sales process.
You need to identify what needs to be completed to enter the next stage.
Which action should you perform to advance the business process to each subsequent stage? To answer, drag the appropriate actions to the correct stages. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales/nurture-sales-from-lead-order-sales
NEW QUESTION # 136
A company uses Dynamics 365 Sales with assignment rules. The assignment rules use a segment to filter the lead records.
A sales manager wants to automatically add a series of tasks by using the same criteria as the assignment rules.
You need to create the tasks and assign the tasks to the lead records.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 137
You are working for a company that is in the process of trying to secure a large contract As you work with this sales opportunity, you need to manage all the various people involved in the sale, both from the customer and external stakeholder point of view.
You need visibility on the Opportunity record to do this.
Which type of functionality can you use in Microsoft Dynamics 365 to facilitate visibility of those involved?
- A. Chats
- B. Contact Preferences
- C. Business Process Flows
- D. Stakeholders
Answer: D
NEW QUESTION # 138
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Updated May-2024 Pass MB-210 Exam - Real Practice Test Questions: https://examcollection.vcetorrent.com/MB-210-valid-vce-torrent.html