Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Associate agents directly with the queue.
B) Assign skill criteria to the agent teams that are grouped into call distribution groups.
C) Associate skill criteria to the queues.
D) Assign call distribution groups to queues.
E) Assign skill profile directly to agents.

2. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) Multimedia profile channel permissions
B) PSTN region assignment
C) Team capacity settings
D) Desktop browser cache

3. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
C) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
D) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

4. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Local Gateway with Webex Calling
B) Dedicated Instance without SIP trunks
C) WebRTC desktop calling
D) Cloud Connected PSTN only

5. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) autonomous AI agent
B) IVR menu
C) scripted AI agent
D) live agent

Solutions: