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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider page array
B) Wider geographic coverage
C) Market recognition
D) Extended business hours

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs an onsite technician to support the hardware fleet.
B) A customer has established security policies and procedures.
C) A customer is concerned about potential security breaches by irresponsible employees.
D) A customer requires project management to deploy personal systems.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer has a high volume of sensitive data to protect.

3. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Saving up to 44% of the time to configure devices
B) Reducing the percentage of devices lost in transit
C) Confidential data exposure due to equipment theft
D) Downtime during international business travel
E) Business downtime due to equipment failure
F) Ensuring a recovery time of 134 minutes

4. Which statement is true?

A) HP earned several recognitions for quality of support experience and excellence in operations.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) No manufacturer can support HP devices better than HP.

5. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Hardware Protection Services
B) Equipment Deployment Services
C) Mitigation of Risk Services
D) Data Protection Services

Solutions: